Frequently Asked Questions
What payment methods do you accept?
We accept Visa, MasterCard, American Express, JCB, Diners Club, and Discover Card.
How can I track my order?
Once your order is shipped, you will receive an email with a tracking number and instructions on how to track your package.
What is your return policy?
We offer a 24-day return policy. Items must be in their original condition, unused, and in their original packaging.
How long does shipping take?
Shipping typically takes 5-8 business days, depending on your location.
Do you ship internationally?
Yes, we ship worldwide. International shipping fees apply.
Can I change or cancel my order?
You can cancel or change your order within 24 hours of placing it. After this period, we may have already processed your order.
What are your shipping fees?
- USA Shipping Fee: $7.75
- Worldwide Shipping Fee: $12.75
How do I initiate a return?
Contact our customer service team at help@hadugas.com with your order number and reason for return. We will guide you through the process.
What should I do if I receive a damaged item?
If you receive a damaged item, please contact us immediately at help@hadugas.com with your order number and a photo of the damaged item.
How long does it take to process a refund?
Refunds are processed within 10-20 business days of receiving the returned items.
Can I exchange an item?
We do not offer direct exchanges. Please return the original item for a refund and place a new order for the desired item.
Is my payment information secure?
Yes, we use secure payment gateways and encryption technologies to protect your payment information.
How can I contact customer service?
You can contact us via email at help@hadugas.com. We strive to respond to all inquiries within 24 hours.
Do you offer gift cards?
Currently, we do not offer gift cards. Please check back later as we may introduce this feature.
What if my package is lost during shipping?
If your package is lost during shipping, please contact us immediately. We will work with the carrier to resolve the issue.
Can I update my shipping address after placing an order?
You can update your shipping address within 24 hours of placing your order by contacting us at help@hadugas.com.
How do I know if my order was successful?
You will receive an order confirmation email once your order is successfully placed.
Can I place an order over the phone?
Currently, we do not accept orders over the phone. Please place your order through our website.
Do you have a physical store?
No, we operate exclusively online.
What happens if I receive the wrong item?
If you receive the wrong item, please contact us at help@hadugas.com with your order number and a photo of the incorrect item. We will arrange for the correct item to be sent to you.
We hope these FAQs help answer your questions. If you need further assistance, please do not hesitate to contact our customer service team. Thank you for shopping with Hadugas!